DATA PROTECTION AND PRIVACY
We process data in accordance with the special legal regime of the GDPR - General Data Protection Regulation applicable since 25 May 2018.
This regulation aims to make the processing of personal data more transparent and give people more control over their data, even if it only applies to EU citizens. The Data Protection Policy of bestportuguesewine.com describes how we collect, use, share and process the personal data of those who visit us and of our customers.
In any situation or use, the user can always remove their personal data from any bestportuguesewine.com database by contacting the DPO, who is the person responsible for data processing, via e-mail at info@bestportuguesewine.com.
The DPO can be contacted at any time for any question or suggestion related to the protection of personal data or to exercise rights in this area. The CNPD - Comissão Nacional de Protecção de Dados (National Data Protection Commission) is an independent administrative body with powers of authority, which is attached to the Portuguese Parliament. Its general remit is to monitor and supervise the processing of personal data, in strict compliance with human rights and the freedoms and guarantees enshrined in the Constitution and the law.
If at any time any user or customer of Best Portuguese Wine considers that someone has stolen or had undue access to their personal contact information, they should inform the CNPD within the following 3 days via the link: https://www.cnpd.pt/ and lodge a complaint. The Commission is the National Authority for the Control of Personal Data. The CNPD cooperates with the data protection supervisory authorities of other states, particularly in the defence and exercise of the rights of persons residing abroad.
Also at any time, the user or client of bestportuguesewine.com can withdraw the consent given for the processing of their personal data; they can access their personal data and request rectification or deletion from bestportuguesewine.com or any third parties who have had access to them. Our customers also have the right to be informed of the existence of any automated processing of personal data (including the creation of profiles).
DATA PROCESSING
When you visit the bestportuguesewine.com website, you may be asked for personally identifiable information. This information is necessary for you to enjoy our services, to be informed about offers of services and products that are of interest to our customers, to fulfil requests for information or make reservations and payments and to improve our customers' experience on our site. This information is requested and collected when you enter our site, when you register in the personal area, when you make payments, and in many other situations in the course of your interaction with the information on the website.
Best Portuguese Wine only processes personal data voluntarily entered by the user, for example - name and surname, address, date of birth, postcode, country, landline telephone number, mobile telephone number, email address, tax number or identification document, IBAN - collected with the consent of the User/Customer and only for what is strictly necessary to provide the information requested, make the bookings requested and/or purchase services - and the User is always informed of the need to access this personal data. bestportuguesewine.com does not store personal data for longer than is necessary to fulfil the respective purposes of the data processing.
RIGHT TO DATA ACCESS
In any situation or use, the user can always remove their personal data from any database or list of emails and newsletters from bestportuguesewine.com by using the link indicated in the emails in question or by emailing info@bestportuguesewine.com. Users consulting and/or contracting our services must declare that they are of legal age (18 years).
HYPERLINKING TO THIRD PARTIES
Any transfer of personal data to a third country or other international organisation will only be carried out within the framework of compliance with legal obligations or guaranteed compliance with the applicable Community and national legal rules in this area. The bestportuguesewine.com website may contain links to other websites operated and maintained by third parties. As such, any information that our Users may provide to other websites will always be in accordance with the privacy policy of those web pages.
CUSTOMER AREA
If our Clients choose to create a personal client account - they will have access to a user area where they can comfortably manage their orders and bookings directly using a password and in a protected area.
The personal data and banking information that may be requested can be entered and processed in complete confidence and is only intended to facilitate future use of the website. Also, this information and stored data can be deleted at any time by the user in their personal customer account area.
This information and stored data can be deleted at any time by the user in their personal customer account area.
EXTERNAL SERVICES
We also inform you that the data collected for booking and purchasing services from bestportuguesewine.com may have to be processed by our partners (transport service providers) and subcontractors (suppliers of our services) as well as by third parties (for example: IT service providers, transport, customer support services and emailing and other channels from booking to processing of data for payment
PROMOTIONAL COMMUNICATION
Bestportuguesewine.com uses automation tools to send newsletters to customers and website users. Personal data is used to send promotional communications and information relevant to the service, for example: to send messages and notifications necessary for customer registration, information regarding the customer's account, tickets and routes, information about journeys that may be of interest to the customer according to their preferences or previous choices.
This consent is given to the bestportuguesewine.com.
This consent can be cancelled or changed at any time using the links provided in the emails or by emailing: info@bestportuguesewine.com
WEBSITE ALLOCATION
With regard to the hosting of the website, the nature of the services provided requires the automatic collection of access data for various purposes. Their data processing contract, which regulates their responsibility as website host, enables us to comply with the GDPR.
Automated information: when you visit our website, we receive and collect information that may - in certain circumstances, constitute personal information - and which includes your IP address, referring URL, exit URL, browser software, operating system, date/time and/or clickstream data.
We collect and process information that may - in certain circumstances, constitute personal information.
COOKIES
Cookies de sessão
Os cookies são pequenos ficheiros de informações que são armazenados no computador do Utilizador / Cliente através do browser da Internet. Se o utilizador não pretender utilizar cookies ou pretender remover cookies, pode impedir o seu armazenamento através das respetivas definições e ferrametnas do seu browser. No entanto, o bloqueio dos mesmos pode limitar ou mesmo impossibilidade o funcionamento correto deste website.
Google Ads
É um serviço de publicidade da Google. É ferramenta essencial para o sucesso de campanhas de publicidade no Google. Estes cookies permitem analisar a performance das campanhas de publicidade nas diversas plataformas de anúncios da Google. Estes cookies permitem medir conversões em vários dispositivos e permitem otimizar a apresentação destes anúncios às pessoas com maior probabilidade de efetuarem ações. Permitem ainda criar públicos personalizados e direcionados a partir dos visitantes do website.
Google Analytics
É um serviço Google através do qual ao registar-se num site se recebe um código para ser inserido na página registada e, a cada exibição, estatísticas de visitas são enviadas ao sistema e apresentadas ao proprietário do site. Foi criado principalmente para ajudar os webmasters a otimizar os seus sites para campanhas de marketing.
Facebook Ads & Instagram Ads
É ferramenta essencial para o sucesso de campanhas de publicidade no facebook.
Estes cookies permitem analisar a performance das campanhas de publicidade no Facebook e outras redes sociais do grupo. Estes cookies permitem medir conversões em vários dispositivos e permitem otimizar a apresentação destes anúncios às pessoas com maior probabilidade de efetuarem ações. Permitem ainda criar públicos personalizados e direcionados a partir dos visitantes do website.